Privacy policy

PRIVACY POLICY

1. Introduction

At Wish and Home, we are committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, share, and protect your personal data when you visit our website www.wishandhome.com and use our services.

2. Information We Collect

We may collect and process the following personal data about you:

  • Contact Information: Name, address, email address, phone number.

  • Account Information: Username, password, purchase history.

  • Payment Information: Credit or debit card details, billing address.

  • Technical Information: IP address, browser type, operating system, details of website visits.

  • Usage Data: Information about how you use our website and services.

  • Marketing Preferences: Your preferences for receiving marketing communications and your interaction with such communications.

3. How We Use Your Personal Data

We process your personal data for the following purposes:

  • Order Processing: To manage and deliver your orders, and provide support related to your purchases.

  • Communication: To respond to your enquiries and provide you with information about our products and services.

  • Marketing: To send you promotions, special offers, and news (with your consent).

  • Service Improvement: To analyse how you use our website and services to improve functionality and user experience.

  • Security: To ensure the security and protection of our platforms and to prevent fraud.

4. Legal Basis for Processing Data

We process your personal data on the following legal grounds:

  • Performance of a Contract: To fulfil our contractual obligations to you.

  • Consent: When you have explicitly consented to receive marketing communications.

  • Legitimate Interests: To improve our products and services and ensure website security.

  • Legal Obligation: To comply with our legal and regulatory obligations.

5. Sharing Personal Data

We may share your personal data with:

  • Service Providers: Companies that help us operate our business, such as payment processors, delivery services, and marketing providers.

  • Legal Authorities: When required by law or to protect our legal rights.

  • International Transfers: If your personal data is transferred outside the European Economic Area (EEA) or the UK, we will ensure it is adequately protected through appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission or UK authorities.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, and alteration. However, no data transmission over the internet or storage system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations.

8. Your Rights

Under applicable data protection laws (including GDPR and UK GDPR), you have the right to:

  • Access: Request access to your personal data.

  • Rectification: Request correction of any inaccurate or incomplete data.

  • Erasure: Request deletion of your personal data when it is no longer needed.

  • Restriction: Request restriction of processing of your personal data.

  • Portability: Request transfer of your personal data to another controller.

  • Objection: Object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

To exercise these rights, please contact us at clientes@wishandhome.com.

You also have the right to lodge a complaint with your local data protection authority, such as the Spanish Data Protection Agency (AEPD), the Information Commissioner’s Office (ICO) in the UK, or the relevant authority in your EU member state.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

10. Contact

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

  • Email: clientes@wishandhome.com

  • Telephone: +34 628 447 892

  • Address: Barrio Verán 30, 39120 Liencres (Cantabria), Spain