Refund policy

RETURN AND REFUND POLICY

1. Introduction

At Wish and Home, we strive to provide high-quality products and ensure customer satisfaction. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy for full details.

2. Returns

2.1 Conditions for Returns:

  • Products can be returned within 30 days from the date you receive your order (in line with the EU/UK 14-day statutory cooling-off period, extended by our store policy).

  • Products must be unused, in the same condition as you received them, and in their original packaging.

  • Certain items are not eligible for return, including personalised products, sale items, or hygiene-related goods. Please check the product description for more details.

2.2 Return Procedure:

  1. Contact our customer service team at clientes@wishandhome.com to start your return. Provide your order number and details of the product you wish to return.

  2. We will send you a return label and instructions on how to send the product back to us.

  3. Pack the product securely and send it to the address provided. We recommend using a tracked shipping service to ensure your return reaches us.

3. Refunds

3.1 Refund Conditions:

  • Once we receive and inspect your returned item, we will email you to confirm receipt and notify you of the approval or rejection of your refund.

  • If approved, refunds will be processed to your original payment method within 15 business days. Processing times may vary depending on your bank or payment provider.

3.2 Partial Refunds:

Partial refunds may be granted in the following cases:

  • Items showing obvious signs of use.

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item returned more than 30 days after delivery.

3.3 Shipping Costs:

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund amount.

  • If the returned item is defective or damaged, we will cover the cost of return shipping.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at clientes@wishandhome.com.

5. Exceptions and Non-Eligibility

The following items are non-returnable and non-refundable:

  • Final sale items.

  • Gift cards.

  • Opened personal hygiene products.

  • Personalised or custom-made products.

6. Contact

If you have any questions about our return and refund policy, please contact us:

  • Email: clientes@wishandhome.com

  • Telephone: +34 628 447 892

  • Address: Barrio Verán 30, 39120 Liencres (Cantabria), Spain